Effective date: 08/17/26
Last updated: 08/17/26
JVE Pacific Heavy Duty respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, jveparts.com (the “Site”), purchase products, request a quote, contact us, or otherwise interact with us.
By using the Site, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that identifies, relates to, describes, or could reasonably be linked to you.
- Contact information: Name, company name, billing address, shipping address, email address, telephone number, and other information you provide through forms, quote requests, account registration, or checkout.
- Order and transaction information: Products viewed or purchased, part numbers, order history, invoice details, delivery details, payment status, returns, warranty requests, and communications related to an order.
- Payment information: Payment card or other payment details needed to complete a purchase. Payment information may be collected and processed by our third-party payment processors. We do not intentionally store complete payment card numbers on our servers.
- Vehicle and equipment information: Engine, truck, marine, construction-equipment, VIN-related, model, serial-number, or application details you provide to help us identify compatible parts or provide technical support.
- Account information: Username, password, account preferences, saved addresses, and account activity, if you create an account on the Site.
- Communications: Messages, emails, photos, documents, technical questions, reviews, and other content you send to us.
- Automatically collected information: IP address, browser type, device type, operating system, approximate location, referring website, pages viewed, links clicked, dates and times of access, and similar usage information.
- Cookies and similar technologies: We may use cookies, pixels, web beacons, tags, and similar technologies to operate the Site, remember preferences, improve performance, understand Site usage, and support advertising or analytics where enabled.
How We Use Information
We may use personal information to:
- Process orders, payments, returns, exchanges, warranties, and refunds.
- Ship products and provide tracking, delivery, and customer-service communications.
- Prepare quotes, identify compatible parts, provide technical assistance, and respond to inquiries.
- Create and maintain customer accounts.
- Communicate about purchases, account activity, product availability, recalls, policy changes, or service updates.
- Send marketing emails, promotions, product announcements, and offers where permitted by law and subject to your communication preferences.
- Improve our products, Site, services, inventory planning, customer experience, and website performance.
- Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and other unlawful activity.
- Comply with legal obligations, enforce our terms, and protect the rights, property, and safety of JVE Pacific, our customers, and others.
How We Share Information
We may share personal information with service providers and business partners that help us operate our business, including:
- Payment processors that securely process transactions.
- Shipping carriers, freight providers, customs brokers, and logistics providers that fulfill and deliver orders.
- E-commerce, website-hosting, email, customer-support, inventory, accounting, and security service providers.
- Analytics and advertising providers, if these services are enabled on the Site.
- Professional advisors, including attorneys, accountants, insurers, and auditors.
- Government agencies, law enforcement, courts, or other parties when required by law or necessary to protect our legal rights and safety.
We may also share information in connection with a business transaction, such as a merger, acquisition, financing, sale of assets, bankruptcy, or similar corporate event.
We do not sell personal information for money. However, some privacy laws may define certain disclosures involving cookies, analytics, or advertising technologies as “sharing” or “selling” personal information. Where applicable, you may have the right to opt out of those activities.
Cookies and Analytics
Cookies are small files placed on your device that help websites function and remember information. We may use cookies for:
- Essential Site functions, including shopping-cart and checkout operation.
- Saving account and website preferences.
- Understanding traffic and how visitors use the Site.
- Measuring marketing performance and delivering relevant advertising, where enabled.
You can control cookies through your browser settings. Disabling cookies may affect certain Site features, including account login, shopping-cart functionality, and checkout.
If we use third-party analytics or advertising tools, those providers may collect information about your use of the Site according to their own privacy policies.
Marketing Communications
You may opt out of promotional emails at any time by selecting the “unsubscribe” link in the email or by contacting us using the information below.
Even if you opt out of marketing communications, we may still send non-promotional messages about orders, payments, account activity, product safety, service notices, or changes to this Privacy Policy.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the nature of the information and the reason we collected it.
Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, data transmission, or storage system is completely secure. We cannot guarantee absolute security of your information.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account has been accessed without authorization.
Your Privacy Choices and Rights
Depending on where you live, you may have rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to legal and operational exceptions.
- Opt out of marketing communications.
- Request information about our collection, use, and disclosure of personal information.
- Opt out of certain cookie-based advertising or data-sharing activities, where applicable.
- Not be discriminated against for exercising applicable privacy rights.
To make a privacy-related request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before completing your request.
Authorized agents may submit a request on behalf of a consumer where permitted by law. We may request proof of authorization and verify the consumer’s identity before responding.
California Privacy Notice
If you are a California resident, California law may provide additional rights regarding your personal information.
In the preceding 12 months, we may have collected the following categories of personal information:
- Identifiers, such as name, email address, phone number, postal address, IP address, and online account identifiers.
- Commercial information, such as products purchased, order history, and transaction details.
- Internet or electronic network activity, such as browsing activity, device information, and interaction with the Site.
- Professional or employment-related information, such as company name or job title, if provided.
- Inferences drawn from the information above, such as product interests or purchasing preferences.
We collect this information from you directly, automatically through your use of the Site, and from service providers involved in payments, shipping, analytics, fraud prevention, and website operations.
We use and disclose the information for the business and commercial purposes described in this Privacy Policy. We do not knowingly sell or share the personal information of individuals under 16 years of age.
California residents may request access, correction, deletion, and information about certain disclosures of personal information. To submit a request, contact us at [privacy email address] or [telephone number].
If our use of analytics or advertising cookies constitutes a sale or sharing under applicable California law, you may opt out by using the “[Do Not Sell or Share My Personal Information]” link on our Site, if available, or by contacting us.
Children’s Privacy
Our Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Third-Party Links
The Site may contain links to third-party websites, services, payment platforms, social-media pages, or shipping providers. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.
International and Guam Customers
JVE Pacific Heavy Duty operates from the United States. If you access the Site from Guam, another U.S. territory, or another country, your information may be processed and stored in the United States or other locations where our service providers operate.
By using the Site, you understand that your information may be transferred to and processed in jurisdictions with privacy laws that may differ from those in your location.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be posted on the Site or communicated through another appropriate method.
Your continued use of the Site after an updated Privacy Policy is posted means you accept the updated policy to the extent permitted by law.
Contact Us
If you have questions, concerns, or privacy requests, contact:
JVE Pacific Heavy Duty
13961 Campo Rd Box 207
Jamul, CA, 91935
Email: Info@jveparts.com
Phone: (619) 886-8287
Website: jveparts.com
