Refund and Returns Policy

Refunds

JVE Pacific Heavy Duty LLC
Return & Refund Policy

Effective Date: 07/28/2026

At JVE Pacific Heavy Duty LLC, we are committed to providing quality heavy-duty parts and components. Due to the nature of our products, the following return policy applies to all purchases.

Eligibility for Returns
Returns are accepted within 30 days of the original purchase date. To qualify for a return, items must meet all the following conditions:

    • Item must be unused, uninstalled, and in original condition

    • Items must be returned in original packaging with all included parts, manuals, and accessories

    • Proof of purchase (invoice or receipt) is required

Non-Returnable Items
The following items are not eligible for return:

    • Used, installed, or damaged parts

    • Electrical components

    • Special order or non-stock items

    • Items returned without original packaging or missing components

Restocking Fee
All approved returns are subject to a 10% restocking fee. This fee will be deducted from the refund amount.

Return Process
To initiate a return, the customer must contact JVE Pacific Heavy Duty LLC prior to sending any items back. Unauthorized returns may be refused.
Customers are responsible for all return shipping costs unless the return is due to an error on our part (incorrect or defective item).

Inspection and Approval
All returned items will be inspected upon receipt. JVE Pacific Heavy Duty LLC reserves the right to deny any return that does not meet the conditions outlined in this policy.

Refunds
Approved refunds will be issued to the original method of payment within 5–10 business days after inspection. Shipping charges are non-refundable.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must notify us within 5 business days of delivery. We will arrange for replacement or refund at no additional cost.

Warranty
Certain products may carry a manufacturer’s warranty. Warranty claims must be handled according to the manufacturer’s terms and conditions.

By purchasing from JVE Pacific Heavy Duty LLC, the customer agrees to the terms outlined in this Return & Refund Policy.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Core Returns

Core Charge & Core Return Policy

Certain products sold by JVE Pacific Heavy Duty LLC carry a refundable core charge. The core charge is a deposit that will be refunded when the used core is returned and approved after inspection.

Core Return Deadline

  • Cores must be returned within 30 days of the delivery date of the replacement part.
  • Cores received after 30 days may be rejected or may not qualify for a refund of the core charge.

Core Return Requirements

  • The returned core must be the same type and part number as the unit purchased.
  • The core must be complete, assembled, and not cracked, broken, or otherwise unusable for rebuilding.
  • All fluids must be drained before shipment, and the core must be packaged securely to prevent damage or leakage in transit.
  • Cores must be returned with a copy of the original invoice or proof of purchase.

Inspection and Approval of Cores

  • All cores are subject to inspection upon receipt.
  • JVE Pacific Heavy Duty LLC reserves the right to deny full or partial refund of the core charge if the core is missing major components, is not rebuildable, is a different unit than sold, or is damaged beyond normal wear.
  • Approved core charge refunds will be issued to the original method of payment within 5–10 business days after inspection is completed.

Customer Responsibility

  • Customers are responsible for all shipping costs associated with returning cores, unless otherwise agreed in writing.
  • JVE Pacific Heavy Duty LLC is not responsible for cores lost or damaged in transit; customers should retain tracking information and consider insuring their shipment.

Shipping returns

To return your product, you should mail your product to: 13961 Campo Rd Box 207, Jamul, CA, 91935.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us

Contact Information
JVE Pacific Heavy Duty LLC
13961 Campo Rd Box 207, Jamul, CA 91935
Info@jveparts.com